FAQ

Have you any stockists in Singapore?

• SPRMKT Daily Kitchen & Bar at 41 Robertson Quay
• Keepers at the National Design Centre 

I have a store. Can I stock your label?

Let's chat! Please drop us a line with more information about your store and philosophy so that we can learn more, discuss terms and hopefully swipe right :) 

Do you create bespoke goods for weddings/parties/showers/random shindigs?  

Why yes, we do! Whether it's for your Big Day or winning brownie points with your colleagues at the office Christmas party, we've created many a bespoke aromatherapy blend. There are varying levels of customisation - from adding your monogram with our logo or crafting a scent from scratch. Simply get in touch for rates and to start collaborating. 

Do you test on animals?

Never. Just on our fun, fearless mates and discerning beauty editor friends. 

What is the best way to store my products?

Remember to store your preservative-free products in a cool, dry spot—we recommend the fridge. Ingredients may have settled during transport/storage, give them a good shake before use.

What’s the shelf life of the products?

As indicated on the jars. Look for the 'UB' or 'Use By' scrawl.

I wish there was smell-o-vision. How do I pick an oil or product that's right for me?

You can use the 'Shop By' tab to select and shop by your mood and current state. For example, If you're feeling frazzled or wired, shop for products under our 'Relax' category. Alternatively, use our search bar to type in your present state. Enter 'de-stress' and you'll find items that may just be what you need.

What are the terms & conditions relating to your e-gift cards? 

Mmerci Encore's virtual e-gift cards are sold subject to the following terms and conditions:

1. E-gift cards are valid for 12 months from date of purchase.
2. E-gift cards can be redeemed against all products on the store.mmerciencore.com site only.
3. E-gift cards are non-transferable, can only be used on the store.mmerciencore.com site for which they are issued and may not be returned or redeemed for cash.
4. If your order total is less than the value of the e-gift card, the remaining balance will not be credited to your account. 
5. All remaining balances exceeding the value of your gift credit must be paid by Paypal or credit card.
6. Virtual e-gift cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
7. Mmerci Encore is not liable for delivery of an e-gift cards to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
8. Mmerci Encore is not responsible if an e-gift card is lost, stolen, destroyed or used without permission.
9. Mmerci Encore reserves the right to cancel an e-gift card if we deem such action necessary.
10. Promotion codes cannot be applied to the purchase of e-gift cards.
11. Sales tax and shipping is applicable on any products purchased with a Mmerci Encore e-gift card.
12. Only a soft copy e-gift card will be provided.

How long will it take for my order to be processed?

Orders are processed Monday through Friday, excluding weekends and public holidays. We endeavour to deliver your order within 5 working days of payment confirmation. During this period, your order will be processed, blended fresh in the atelier, and dispatched. Please note this can take longer during festive periods such as Christmas when it may take longer shipments to be dispatched. We thank you for your understanding and encourage you in such situations to place orders in advance.

Why don't you ship within 24 hours? Everyone else does.

Our products are made by someone, not something. Good things take time. Mmerci Encore is handblended apothecary-style, using fresh, high quality ingredients. Nothing sits on the shelf, waiting to find itself a home. Once blended and packaged, these made-to-order items will make a beeline for your door by courier. We promise to make it worth the wait.

How much does shipping cost within Singapore? 

We offer flat rate shipping & handling of $6 on all orders via Singpost Smartpac, which typically takes 2 to 3 business days. You will receive a tracking number & later, a postman at your door. All orders $100 and over receive complimentary shipping on us. 

Please note that shipping times may vary during peak or holiday periods. If your tracking number on Singapost reads 'Item not found', we encourage you to wait within 1 to 2 business days for the parcel to register on their system. As the parcels are under the control of Singpost once they leave our hands, we've found the best thing is to wait for it to be processed/captured on their ends. 

Do you ship internationally?

We would love to but aren't able to at present. Why? Because SingaporePost has regulated against the shipment of liquids, creams and lotions outside of Singapore. 

Important Shipping Information

We're so happy these items will find a good home with you and do our best to have them reach you safe and fresh as ever. 

1. Please make sure that the shipping address and telephone contact is correct as we are unable to redirect orders once they are on their way to you. Any orders that need to be re-delivered as a result of incorrect address will be borne by the client.
2. Our products are prepared fresh in small batches. We strive to have your goods reach you without delay, however as we don’t have items sitting on the shelf, there may be few instances where the creation of items may take several days of pre-prep.  
3. Please note that while there is no GST charged to Singapore customers, all customs fees and any taxes associated with your purchase are the responsibility of the customer.
4. We are not responsible for lost, stolen packages or packages delayed in transit.
5. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.  

What's your policy on returns/exchanges?

Please note that items from Mmerci Encore are quality controlled and are checked for any faults and securely packaged before they are dispatched by hand to our customers. For hygiene reasons, we aren't able to accept any returns on any liquid/balm/cream/gel based item, unopened or otherwise. If you have concerns regarding other tools such as the jade roller, we encourage you to drop us a line at hello [at] mmerciencore.com. 

Please note that any replacements are determined on a case-by-case basis, and exchanges in sending the items back to us are borne by the client. All returns need to be processed via Singpost registered mail or courier with a tracking number. 

Wrong Item If you were shipped the wrong order, oops! Our bad, we’re so sorry! You have up to 7 days to contact us and highlight the order number and incorrect item, and we can then take it from there. Shipping is non-refundable.

Any other care tips?

• Always patch test a small amount of product for sensitivity or allergic reaction first before use - try a small spot on the side of the neck or wrist area. Never apply these oils directly on the skin neat, blend a few drops of your pure essential oil to a vegetable-based carrier oil such as extra virgin olive, argan, apricot kernel or jojoba oils.  
• Never apply to broken skin or open wounds.
• It smells good enough to eat but never consume these oils.
• You may love your oils but consult your vet before using any on or around your pet.