Have you any stockists in Singapore?
I have a store. Can I stock your label?
Let's chat! Please drop us a line with more information about your store and philosophy so that we can learn more, discuss terms and hopefully swipe right :)
Do you create bespoke goods for weddings/parties/showers/random shindigs?
Why yes, we do! Whether it's for your Big Day or winning brownie points with your colleagues at the office Christmas party, we've created many a bespoke aromatherapy blend. There are varying levels of customisation - from adding your monogram with our logo or crafting a scent from scratch. Simply get in touch for rates and to start collaborating.
Do you test on animals?
Never. Just on our fun, fearless mates and discerning beauty editor friends.
What is the best way to store my products?
Remember to store your preservative-free products in a cool, dry spot—we recommend the fridge. Ingredients may have settled during transport/storage, give them a good shake before use.
What’s the shelf life of the products?
As indicated on the jars. Look for the 'UB' or 'Use By' scrawl.
I wish there was smell-o-vision. How do I pick an oil or product that's right for me?
You can use the 'Shop By' tab to select and shop by your mood and current state. For example, If you're feeling frazzled or wired, shop for products under our 'Relax' category. Alternatively, use our search bar to type in your present state. Enter 'de-stress' and you'll find items that may just be what you need.
What are the terms & conditions relating to your e-gift cards?
Mmerci Encore's virtual e-gift cards are sold subject to the following terms and conditions:
Why don't you ship within 24 hours? Everyone else does.
Our products are made by someone, not something. Good things take time. Mmerci Encore is handblended apothecary-style, using fresh, high quality ingredients. Nothing sits on the shelf, waiting to find itself a home. Once blended and packaged, these made-to-order items will make a beeline for your door by courier. We promise to make it worth the wait.
How much does shipping cost within Singapore?
We offer flat rate shipping & handling of $6 on all orders via Singpost Smartpac, which typically takes 2 to 3 business days. You will receive a tracking number & later, a postman at your door. All orders $100 and over receive complimentary shipping on us.
Do you ship internationally?
We would love to but aren't able to at present. Why? Because SingaporePost has regulated against the shipment of liquids, creams and lotions outside of Singapore.
Any other care tips?